需要准备的资料
1. 差评截图
2. 恶意买家profile截图
3. 卖家账号邮箱写邮件发送到这个邮箱 review-appeals@amazon.com
邮件模板一： 针对单个直评， 提供买家违反亚马逊的社区准则的理由, 把截图添加到附件
Dear review-appeals group,
This is my shop:
This is my brand:
This is my seller email:
I am writing this letter because I have recently received malicious comments and would like the Comment Complaint Team to help me investigate and remove these false comments of unfair commercial competition, thank you very much! Below are the evidence and screenshots I provided.
ASIN of the product:
Title of the review: I would give 0 if possible
The name of the reviewer: Diane
A number of reviews and negative reviews post by this buyer account:
15 review, 13 negative review
The date of the review as it appears on our website: September 24, 2021
The direct link to the review: https://www.amazon.com/gp/customer-reviews/
Reason:
1. Diane review has no real purchase, None of them has a Verified Purchase.
2. Diane reviews are often updated several times a day. He usually gives different products and different negative reviews within a day, which is not in line with normal reviews.
3. All of the reviews are negative reviews and post by that buyer account. Only the last few days have been updated with positive reviews, and the updates have been very intensive.
4. I sold this product on September 16 and Diane reviewed it on September 24, just one week after maliciously smearing my product without going through with the purchase.
As you can see, I am a new seller and I have only 3 products in my store. As a new seller, I have always followed Amazon"s rules and no irregularities.
This behavior violates the regulation
