Hello, You have been found to be related to an account beginning with
XXXXXX这里是店铺的名字
Dear Amazon, I hope this email finds you well. I am writing to appeal the closure of my store due to
an alleged association with another seller account. Then we have checked our account
and submit this appeal. First and foremost, I would like to emphasize that I have always operated my store
with utmost integrity and compliance with Amazon"s policies and guidelines. My
commitment has always been to deliver an exceptional customer experience while
adhering to the highest standards set forth by Amazon. After our research, we think the root reason is that the two accounts have the same
brand 品牌名称. At the sametime, we use the same 11 ASINS. Affected ASINS:
XXXXXXX，这里是写了11个具体的ASIN
On March 3, 2023, I licensed the brand 品 牌 名 称
to 店铺名称. During the brand authorization period, they need to
provide the Email to us for brand authorization, our email address is
这 里 是 邮 箱 . It could be a brand collaboration that leads you to believe our
accounts are connected. But I can assure you I don"t know them at all except for the
brand connection.Now I have cancelled the brand.Below is a screenshot of the
successful authorization to them email:
In order to expand my brand, I partnered with the 店铺名称 account. Our partnership lasted only two weeks before the account was closed. In order to
restore my account as soon as possible, I have completely deleted the 品牌名称brand.
You can see that there is no 品 牌 名 称brand in our background at present, and there is
only one brand Coilnn that we register ourselves，We never sell products of unknown
origin.:
The reason caused the two accounts associated might be we have the same brand. However, we"re two separate companies. At the same time, after receiving your
notification, I have immediately canceled the brand authorization. Now I have nothing to do with the other account. We didn"t do anything illegal. The account is operated by only one person, so who
logs in and how often someone use can be monitored. No third party would have
logged into this account. Only our company"s operation staff and I can log in. Not
even on our cell phones. I have confirmed with the operation that none of us have
logged in the seller platform or Amazon seller app using public WIFI. In order to avoid such situation happen again, we will pay attention to the following
when we choose supplier and partner in the future:
1. We will choose brands with a good reputation and credibility, which can help
ensure the quality and reliability of the products. Before signing a contract, we will
conduct a brand background check to understand its history, business strength, market
position and user reviews. 2. The selected products and suppliers must be of good quality and reliability. We
will select products that have undergone quality control and testing to ensure that they
meet standards and expectations. At the same time, we will consult the product
evaluation and user evaluation before cooperation, to understand the experience and
feedback of other users. 3. If possible, we will try our best to create our own brand and production line, strive
to be an independent seller, and lay the foundation for a good brand reputation and
product quality. Apart from the above aspect, I do not think there are other reasons that could
caused the two account related. All registration information is unique and valid, and has never been shared with others. My phone and email are all brand new. I have not received any text messages or
verification codes on my phone that Amazon has asked me to open, nor have I
received any suspicious emails from unknown sources in my mailbox. We cherish the opportunity to sell on Amazon and have been doing our best to
coordinate with Amazon and our customers. We hope that you can see our efforts in
these days to correct and improve, we hope that we do everything to meet your
requirements. We believe that Amazon will seriously consider this issue, and we
sincerely hope that you can understand us this time. Now, we really need this
