Dear Amazon,
Thank you for addressing the concerns regarding our ASIN xxxxxxxxxxx. We appreciate the opportunity to provide additional information and clarify the situation.
Product Performance:
Since its launch, our product has successfully sold over 380 units, with a total of seven ratings and an average rating of 4.4 stars. Among the four reviews received, three of them were five-star ratings, highlighting the positive experiences of our customers. However, there was one three-star review that mentioned a damaged packaging box.
Return Reports:
Upon thorough examination of all return reports associated with this product, we have identified a total of six returns. The reasons for these returns are as follows: one buyer's remorse, one return without reason provided, two cases of shipping damage, and two instances where the product did not match the description on the website.
Factory Partnership:
We would like to emphasize that our products are sourced from Henan Chamo Shangmao Youxianggongsi(河南茶沫商贸有限公司）, located at 102, Hongye Road, High-tech Development Zone, zhenzhou City, Henan Province.(Showing on the invoice) Phone:+86-0371-66877054. This factory is one of our trusted partners, and we have a close working relationship with them. They adhere to strict quality control measures, ensuring that our products meet the highest standards.
Plan of Action:
Quality Control and Packaging:
To address concerns about packaging damage, we are taking the following steps:
